FAQ

KIPRITII products purchased through Amazon are fulfilled and shipped by Amazon. Estimated delivery dates are shown on Amazon before checkout and can be viewed anytime under Your Orders after purchase. Once your order ships, tracking information will also be available through your Amazon account.

Shipping destinations and available delivery options are determined by Amazon based on your location and the specific product. Please enter your delivery address on Amazon to view the shipping options available for your order.

For Amazon order status, shipping, tracking, cancellations, returns or refunds, please check Your Orders or contact Amazon Customer Service.

If you have any questions about a KIPRITII product or are unsure what to do next, you can always contact us at support@kipritii.com. We’ll be happy to help point you in the right direction.

Every dog has different preferences. When choosing toys, consider your dog’s size, age, chewing habits and favorite ways to play. KIPRITII offers different toy types for tugging, fetching, chewing, squeaking and interactive play. Please check each product page for more information about the specific set.

We make every effort to represent our products as accurately as possible. However, colors may appear slightly different depending on lighting, photography, screen settings and device displays. Product details may also vary slightly between styles or sets, so please refer to the product images and information on the applicable Amazon listing before purchasing.

No dog toy is indestructible. Dogs have different chewing habits and play styles, so we recommend choosing toys appropriate for your dog’s size and behavior. Always supervise play, inspect toys regularly and remove any toy that becomes damaged, loose or too small for safe use.

Returns, replacements and refunds for KIPRITII products purchased through Amazon are handled through Amazon based on the options available for your specific order. Please go to Your Orders in your Amazon account to view your return eligibility and start a return or replacement request.

If you have questions or are unsure where to start, you are always welcome to contact us at support@kipritii.com. We’ll be happy to assist.

If your Amazon order arrives damaged, defective, incomplete or contains the wrong item, please go to Your Orders and select the available return or replacement option for that order.

If you need help identifying a product issue or have questions about your KIPRITII product, feel free to contact us anytime at support@kipritii.com. If applicable, including a brief description and photos of the issue can help us better understand what happened.